Different Client Types Virtual Assistants Meet – Part 1

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I'm steadily working my way through the course every spare minute I get. It's proving to be worth every penny. I only wish I'd known about you guys sooner.

Thank you for setting up the forum too. It will certainly come in handy for exchange of ideas, tips etc.

I most definitely intend to purchase one (even two) of the template packages and will also seriously consider the Marketing course as you suggest.

All the best to you and thank you again for your continual support.

Beth DeGraft-Johnson
www.degraft-johnsonconsulting.com

I have managed to start to look at it, just going through the course first plus before I go 100% as a VA I have to still work full time - I am planning to cut down my hours slowly though until I can eventually start out alone.

So far the documents are looking good and I have started to put my details in. Looking forward to using them and I will let you know how it goes.

Thank you again for your help. Looking forward to a long relationship with you all.

Elizabeth Brereton

I have now customised the templates that I purchased from you. Having these templates has made setting up my internal processes so much easier.

I have not yet started trading, still have some bits to sort out before I do, but I now have all my documentation in place ready for when I do start trading.

Sharon Dixon

You are going to be working with a variety of different clients who all have their own personalities. This can be really fun if you pick the type of clients that you work well with as opposed to working with draining clients!

Some of the different types of clients you may come across are:

Always in a hurry Murray
Some people can’t operate unless they are causing mayhem and panic around them. You will probably have come across some of these people already – they always have an emergency that needs taking care of, always rushing from place to place etc.

These types of clients can be very draining and remember, this is your business and you don’t have to work with these types of people if you don’t want to – it is your choice.

Don’t delegate Kate
These are the types who realise they need your help but don’t delegate the work to you. You may have to chase them constantly for information relating to projects and you might end up feeling frustrated when dealing with their projects.

As long as you know that they are not great at delegating information, you can work out systems to ensure that your dealings with them are effective – just don’t have too many Kate clients.

Don’t respect you Sue
One of the most important processes of starting your business is about creating boundaries for yourself and others to respect. When taking on clients you need to educate them about what your boundaries are so that they can respect them. However, you might come across clients who don’t respect the boundaries that you have established which can create a chaotic life for you.

You need to be firm with Sue as soon as they step on any of your boundaries. If you are not firm, your Sue will not respect you or your business and will continue to treat you this way. If you leave it too long before speaking with your Sue, the harder it is to get them to change their habit.

Look out for 3 more client types in Part 2 next week.

Tags: home business, remote administration, secretarial services, virtual assistant, virtual assistant advice, virtual assistant mentoring, virtual pa, virtual pa mentoring, work from home

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The templates I have purchased from your website are fantastic – I had no idea where to start with producing these kind of documents and your forms are brilliant. I have customised and tweaked and have already put into please the Pre-consultation Questionnaire....and I look forward to using the Client Consultation form tomorrow when I meet the potential new client. The welcome pack and information pack is also extremely useful and I spent the weekend branding them all as my own.

Thank you so much for these – the process was easy to download....fast....reasonably priced...and exactly what I was after! It would have taken hours of my time had I even attempted to put these docs together myself from scratch...so thank you again! You have made my life easier and my business look more professional! I love them!

I’m sure I will be back for more!

Lisa
www.inapickle-va.com

After starting my VA business last year in the recession I was feeling that I had lost my way. I signed up to have a one to one with Justine and I was very impressed how clear everything became. It is so important to talk through your worries and fears with someone who has been there and done it.

I have revamped my website and have clearer goals than before.

I really appreciated the feedback and support that Justine provided.

Linda Nicol
www.pacentral.co.uk

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