How do you add value to your clients?

TESTIMONIALS

I'm steadily working my way through the course every spare minute I get. It's proving to be worth every penny. I only wish I'd known about you guys sooner.

Thank you for setting up the forum too. It will certainly come in handy for exchange of ideas, tips etc.

I most definitely intend to purchase one (even two) of the template packages and will also seriously consider the Marketing course as you suggest.

All the best to you and thank you again for your continual support.

Beth DeGraft-Johnson
www.degraft-johnsonconsulting.com

I have managed to start to look at it, just going through the course first plus before I go 100% as a VA I have to still work full time - I am planning to cut down my hours slowly though until I can eventually start out alone.

So far the documents are looking good and I have started to put my details in. Looking forward to using them and I will let you know how it goes.

Thank you again for your help. Looking forward to a long relationship with you all.

Elizabeth Brereton

I have now customised the templates that I purchased from you. Having these templates has made setting up my internal processes so much easier.

I have not yet started trading, still have some bits to sort out before I do, but I now have all my documentation in place ready for when I do start trading.

Sharon Dixon

The Virtual Assistant industry is getting bigger and better every day with more and more people starting their own VA businesses. What this means for you is that you have more competition to deal with.

The trick is for you to stand out from the crowd so that you attract clients but also keep those valuable clients – it is a fact that it is easier to sell to your existing clients!

One of the things you can do is look at what added benefits you provide and compare it to your competitors to see what you are doing better and what they are doing better.

You need to be very honest with yourself and also objective as this is a very important exercise to do – there is no point getting emotional over your business, you need to think like your client.

Once you have done the analysis, have a think about what other benefits you can give to your clients.

Think about:

One stop shop – do you have a supplier database that you can recommend reputable companies to match your clients requirements. Clients come to trust their VAs so it soon becomes the norm when they are asking your advice on where to go and who to use. You could always think about teaming up with good suppliers who offer affiliate or rewards programme or so you can earn some passive income as well.

Referral system – do you reward people who refer work to you? Think about offering an affiliate system to your clients and associates. This is very appealing to clients who can earn money off their bill or commission each month just for recommending you to their contacts and clients. Everyone loves passive income so make it easy for your clients.

Proactive service – do you provide a really proactive service or do you just respond to client requests? Get to know your clients really well so that you can anticipate their needs in advance and therefore provide services or solutions before the client needs them.

Discounts – have you got products that you could offer discounts on for valued clients? Everyone likes to feel special and a great way to do that for your existing clients is to reward them with discounts.

Think about what you could offer your clients so that you can stand out from the crowd in all your marketing material and then start implementing them now.

Tags: administration services, free virtual assistant advice, home business, remote administration, secretarial services, virtual assistant, virtual assistant advice, virtual assistant mentoring, virtual pa, virtual pa mentoring, work from home

Josh Chandler

Tuesday, 6. July 2010

Emma and Justine,

Wow, you really overdelivered in this blog post.

I think the suggestion about passing on discounts to your clients is good, but how will you determine whether their recommendations need your services.

Shouldn’t there be a set of guidelines you provide them so they have a clearer idea on who would be suitable to recommend to you?

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TESTIMONIALS

The templates I have purchased from your website are fantastic – I had no idea where to start with producing these kind of documents and your forms are brilliant. I have customised and tweaked and have already put into please the Pre-consultation Questionnaire....and I look forward to using the Client Consultation form tomorrow when I meet the potential new client. The welcome pack and information pack is also extremely useful and I spent the weekend branding them all as my own.

Thank you so much for these – the process was easy to download....fast....reasonably priced...and exactly what I was after! It would have taken hours of my time had I even attempted to put these docs together myself from scratch...so thank you again! You have made my life easier and my business look more professional! I love them!

I’m sure I will be back for more!

Lisa
www.inapickle-va.com

After starting my VA business last year in the recession I was feeling that I had lost my way. I signed up to have a one to one with Justine and I was very impressed how clear everything became. It is so important to talk through your worries and fears with someone who has been there and done it.

I have revamped my website and have clearer goals than before.

I really appreciated the feedback and support that Justine provided.

Linda Nicol
www.pacentral.co.uk

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