Setting Standards For Your Virtual Assistant Business

Standards are extremely important for you to establish early on in your business as it forms the framework from which you will work to.

Think about the following:

How often will you reply to emails?
I say I will reply to all correspondence within 2 working days as this works for me.

When will you check your emails?
I check my emails throughout the day but I know some people who only check their emails once in the morning and again in the afternoon.

How will you operate if you still work part or full time?
If you have another job, you become restricted on the times you are available to do work for you clients. Establish a schedule so that your clients know what to expect.

How will you answer all calls?
I have all my calls diverted to a telephone answering service so they are answered by another ‘real’ person when I am not available.  All messages get sent to me by email (or text message for an additional charge) so I can return the calls when I am next available. 

Some people divert calls to their mobile and you need to decide what is best for you and your needs.

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