One of the most successful ways to attract new clients to your virtual assistant business is to get referrals from your existing clients. This means that they will be ‘singing your praises’ to their contacts as they are really pleased with the service provided.
In order to build the loyal client base, think about:
Under promise and over deliver
It is always better to under promise and wow clients than over promise and not deliver at all.
Do what you say you will
If you say you are going to do something, make damned sure you do it! There is nothing worse than not receiving something that is promised.
Provide added value
Look at ways you can add value to your clients with your services – referral programme, extra services etc.
Treat all clients like VIP’s
They will appreciate it and start talking about it so think about ways you can make your clients feel special.
Say thank you
Thank you are 2 very simple words but not used enough in business. If someone has referred business to you, drop them a hand written thank you card – they will soon remember you.
For more tips on getting referrals, check out the 10 Steps Download – Creating Raving Fans For Your Business http://vasuccessgroup.co.uk/virtual-assistant-freebies/10-step-downloads/