We have systems in place to electronically deliver your order to you, but on rare occasions, the order goes through without sending the links for your download. If that happens, please contact us with your receipt and we’ll send through the download link as soon as possible.
Please look below before contacting us to see if your question is answered in our frequently asked questions.
The VA Success Group office and Customer Support Centre operates Monday – Friday, 9:00am – 5:00pm UK time. You can contact us via email at: firstname.lastname@example.org. All requests are answered within 1 business day.
(If you contact us after 5:00pm on a Friday, your request will be responded to the following Monday).
Please note that we prefer contact by emails: email@example.com
For press enquiries: firstname.lastname@example.org
However, we can be contacted on 0843 357 6279 where you can leave a message – please make sure you give detailed information so we can direct your call to the relevant person (we will return your call within 24 – 48 hours).
Frequently Asked Questions
I’m just starting out and don’t have much money to invest in training
This is the perfect way to start your business by learning from 2 successful VAs who have been there and done it. Learn from our mistakes so it doesn’t cost you time, money and clients.
Can I pay by credit or debit card?
Yes, you can pay by credit or debit card using PayPal – just click the Add to Cart button to get started.
Do I need a PayPal account to buy from you?
Not at all, you can use PayPal with your credit or debit card without needing an account.
How will I receive the course material?
Once you make payment by credit or debit card, you will be sent an email with a link to our secure online learning environment where you need to choose a user name and password (make sure to check your spam filter in case the email gets caught there).
You will then be able to access the course from any computer with internet access whenever you want. The price also includes lifetime access to the material so you can take a refresher at any time!
How do I receive the Document Template Packs?
Once you make payment by credit or debit card, you will be sent an email with a link to download the documents directly onto your computer so that you can start making them suit your business requirements immediately.
I want a more personalised approach where I can get my specific questions answered. Do you offer this option?
That’s great and is something that we can help you with. We offer a number of ways where you can interact directly with us and learn from our vast experience to get your own individual questions answered. Take a look at the mentoring opportunities available to find the option that suits you best.
Do you offer in person training?
We don’t offer any face to face training courses as we found that it restricted some people being able to attend and we only had so much time available to do the training that it didn’t meet demand – this is why we produced the online courses so that people could get the information immediately and start working through the material at their own pace.
If you really do want an in person experience, please take a look at our VIP Intensive Day’s which are available to a limited number of seriously ambitious Virtual Assistants as this may be just what you need to take your business forward.
Do you offer a product or service that virtual assistants would find useful? We are looking for partners that can supply virtual assistants with relevant products and services so if you have something you think they'd be interested in, drop us an email to email@example.com with Partnership in the subject line.
Registered in England & Wales (company number 6591712)
Registered Address: 182 Worcester Road, Bromsgrove, Worcestershire, B61 7AZ