An effective client consultation is a vital aspect of building a virtual assistant business comprising a group of clients with whom you love to work.
But what sort of questions do you need to ask prospects?
What are their short and long term goals?
This gives you an idea of how quickly prospective clients see their businesses growing, and helps to identify specific projects with which you could help them. They may want to start offering live events or teleseminars, which you could help to organise.
Do they want support for a particular project or long-term?
You need to know if it is short- or long-term help prospective clients require, so ask the question before you start to work together.
Which tasks do they currently find difficult?
This is your opportunity to find out exactly what help prospective clients need. So, get them to be specific about the tasks with which they are currently struggling. Make notes to which you can refer at the end of the consultation process when closing the sale.
Keep asking: What else do you struggle with? What else takes up your time? What else do you not enjoy doing? What else could you be doing if you had more time?
What are their working hours?
This question is often overlooked, but it is important, as prospective clients may need someone who is available at set times during the week to do certain tasks. They may only work on certain days or at certain times. Find out at the outset to make sure there are no misunderstandings.
Think about what other questions you would suggest in an effective client consultation.
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